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Woolworths chooses Descartes technology to support online grocery business

RBR Staff Writer Published 10 July 2013

Woolworths, an Australian retail giant, has selected Descartes Route Planner and cloud-based Descartes Mobile with The Bestrane Group, a Descartes United by Design partner in the country, to address complex delivery requirements in its online grocery business.

The Descartes Route Planner Suite is expected to improve the retailer's productivity and on-time delivery performance.

Woolworths Supermarket online operations head Roger Steele said that the company's online grocery business has grown at an encouraging pace and it is continuing to do so.

"The Descartes/Bestrane solution helps us address complex delivery requirements that contribute to customer satisfaction and an enhanced online ordering experience," added Steele.

"It meets our needs today, and is capable of providing increased functionality as we expand and take on greater omni-channel retailing challenges."

Bestrane managing director Dave Sanders said: "The Descartes Route Planner Suite combines planning, execution and comprehensive reporting to provide genuine route optimization with fully-integrated route tracking and execution via mobile devices."

Descartes alliances and corporate accounts VP Lee Karlinsky noted that the company is delighted to provide the company with services aimed at transforming home delivery into a competitive advantage for multi-channel retailing.

"As a retail market leader, they are utilising innovative technology to drive differentiated customer service using Descartes' leading-edge home delivery solution."

Woolworths operates more than 3,000 stores across Australia and New Zealand.